Abstract: The impact of new information technology on decision-making by front-line workers was studied. A semi-structured interview process was undertaken with 44 sales employees who had their jobs redesigned to incorporate computer technology in a Canadian customs brokerage company. The technology provided job enrichment and created opportunities for improving the quality of worklife by expanding peoples\' skills and supporting them to be more efficient, more organized, better able to manage time and more productive. The technical features of the information technology did not provide sufficient support to decentralize decision-making from management to front-line workers, this continued to be based on managerial choices about the organization of the work. It is concluded that information technology offers the potential to provide more job autonomy and responsibility for decision-making for individuals in their job but cannot determine the social, psychological or organizational changes of its introduction. This depends on how management chooses to incorporate the technology into the organizational structure.